Privacy Policy

Privacy Policy for ThinkCrest AI

Last Updated: June 10, 2025

ThinkCrest AI ("we," "us," or "our") provides AI-powered software-as-a-service (SaaS) solutions. This Privacy Policy explains how we collect, use, share, and protect your personal information in compliance with U.S. federal and Illinois laws, including the Illinois Personal Information Protection Act (PIPA). By using our Services, you agree to this policy.

1. Information We Collect

  • Personal Information: Name, email, company name, billing details, and user content (e.g., text or files processed by our AI tools).

  • Usage Data: IP addresses, browser/device info, and analytics data (via cookies or similar tools).

  • Third-Party Data: Information from integrated platforms (e.g., CRM or cloud services).

2. How We Use Your Information

We use your information to:

  • Deliver and improve our SaaS platform (e.g., process inputs for AI features).

  • Manage accounts, process payments, and provide support.

  • Send service updates or, if you opt in, marketing emails.

  • Ensure security and comply with laws.

  • Conduct anonymized analytics (we do not use your data for AI training without consent).

3. How We Share Your Information

We do not sell your information. We may share it with:

  • Service Providers: Vendors like cloud hosts or payment processors, bound by confidentiality.

  • Integrations: Third-party platforms you connect (e.g., Salesforce), per their privacy policies.

  • Legal Requirements: To comply with laws or protect our rights.

  • Business Transfers: During mergers or acquisitions, with notice where required.

4. Data Security and Illinois PIPA

We use encryption and access controls to protect your data. Under Illinois PIPA, if a breach occurs involving personal information (e.g., name plus Social Security number or financial details), we will notify affected Illinois residents within 45 days, as required, with steps to protect yourself.

5. Data Storage and Retention

  • Storage: Data is stored in the U.S. or other countries where our providers operate.

  • Retention: We keep account data during your subscription and up to 7 years for legal purposes; user content is retained until you delete it or terminate your account.

6. Your Rights

  • U.S. Rights: Access, correct, or delete your data; opt out of marketing.

  • Illinois PIPA: Right to breach notification.

  • CCPA (if applicable): Right to know, delete, or opt out of data sales (we do not sell data). Contact us at privacy@thinkcrestai.com (mailto:privacy@thinkcrestai.com) to exercise rights. We respond within 45 days (30 days for Illinois breach-related requests).

7. Cookies

We use cookies for functionality and analytics. Manage preferences via your browser or our consent tool.

8. Third-Party Integrations

Connected platforms (e.g., Google Workspace) have their own privacy policies. Review them before integrating.

9. Children’s Privacy

Our Services are not for users under 16. We do not knowingly collect children’s data.

10. Changes

We may update this policy and will notify you of material changes. Continued use means acceptance.

11. Contact

ThinkCrest AI
Email: contact@thinkcrestai.com

Address: 1010 W University Ave, Urbana, IL 61801

For Illinois breach concerns, contact the Illinois Attorney General:
Consumer Protection Division
500 South Second Street, Springfield, IL 62701
Phone: (217) 782-1090